1. Return Eligibility

Since we operate on a wholesale model supplying bulk pre-packaged items, returns are generally restricted to cases where products arrive damaged, defective, or incorrect. Returns must be requested within 7 calendar days of order receipt.

2. How to File a Claim

To file a return or exchange claim, please log in to your account and submit an inquiry through our Contact Form, or email our support desk directly at sales@bizmo.lk. Please include:

• Your Order Reference number (e.g., ORD-XXXX)
• Clear photographs showing the defective packaging or product damages
• Specify whether you require a replacement pack or a transaction refund

3. Processing Refunds

Once your claim is reviewed and approved, refunds are initiated immediately:

• Online Payments (PayHere): Reversals are processed back to the original card or mobile wallet, taking 3–7 business days depending on your bank.
• Bank Transfers: Funds are deposited directly to your verified business bank account. You will receive an email confirmation containing the transfer receipt.

4. Order Cancellations

Orders can be cancelled before dispatch without penalty. Once a shipment is handed over to our delivery partners, cancellation is no longer possible, and the standard Return policy applies.